Returns & Exchanges
At Slice Engineering, we stand behind the quality of our high-performance 3D printer components and offer a 30-day return window for unused items in their original packaging. We are committed to ensuring your hardware setup meets the highest standards of precision and reliability.
Initiate Request
Contact our technical support team through the Returns Portal with your order number and a brief explanation of the reason for the return.
Technical Review
Our engineers will review your request within 2 business days to provide troubleshooting assistance or issue a Return Merchandise Authorization (RMA) number.
Secure Packaging
Pack the components securely in their original anti-static packaging and clear plastic cases to prevent physical damage during transit, ensuring the RMA number is visible.
Inspection and Refund
Once received, our quality control team will inspect the hardware for signs of installation or use before processing your refund to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing